Terms and Conditions

This agreement applies as between you, the User of this Website and Skin Nutrition Institute , the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that Skin Nutrition Institute  makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the Skin Nutrition Institute proprietary e-learning platform;
"Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means Our place(s) of business located at Central Park, Preston Road, Brighton. UK.;
"System": means any online communications infrastructure that Skin Nutrition Institute  makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by Skin Nutrition Institute Ltd and acting in the course of their employment;
"Website": means the website that you are currently using (www.skinnutritioninstitute.com) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions; and
"We/Us/Our": means Skin Nutrition Institute , a company located at Central Park, Preston Road, Brighton. UK. 

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions also apply to customers procuring Services in the course of business.

4. Intellectual Property

  • 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Skin Nutrition Institute , our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable England UK and International intellectual property and other laws.
  • 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website and course content unless given Our express written permission to do so. This includes creating social media posts, videos, podcasts, blog posts and any other shareable content using information from our courses, classes and memberships. 
  • 4.3(a) Artificial Intelligence, Machine Learning, and Model Training Prohibition All content made available through this platform, including but not limited to text, images, audio, video, downloads, courses, and any other materials (collectively, the “Content”), is proprietary and protected by copyright and other intellectual property laws. The Content may not be used, copied, reproduced, scraped, aggregated, analyzed, or otherwise exploited for the purpose of training, fine-tuning, developing, testing, or improving any artificial intelligence system, machine learning model, large language model, or similar technology, whether commercial or non-commercial, without the express prior written permission of [Your Company Name]. This prohibition includes, but is not limited to: Training or fine-tuning custom GPTs, chatbots, or AI assistants Creating derivative datasets, embeddings, or model weights Using the Content as input for automated learning systems Reselling, licensing, or distributing AI-generated outputs derived from the Content Any unauthorized use of the Content for AI or machine learning purposes constitutes a material breach of these Terms and may result in immediate termination of access, legal action, and claims for damages. No implied license is granted for any AI, machine learning, or data-mining use of the Content, regardless of technological method or future capability. (Plain-English Summary: You’re welcome to use AI tools to help you learn privately (for example, to summarise, rephrase, or make content more accessible for you). What’s not allowed is using our content to train AI systems, create public or commercial outputs, or repurpose it for resale or distribution).
  • 4.3(b) Permitted Assistive AI Use (Accessibility Exception) Notwithstanding the restrictions on artificial intelligence and machine learning use set out above, individuals may use third-party assistive technologies, including AI-powered tools, solely for private, personal learning and accessibility purposes, provided that: the Content is not used to train, fine-tune, or improve any AI or machine-learning model; the Content is not retained, stored, reused, shared, or incorporated into datasets, embeddings, or derivative works; no AI-generated outputs derived from the Content are published, distributed, sold, or made publicly available; and such use is limited to helping the individual understand, summarise, reformat, or engage with the Content for their own learning. This allowance exists to support accessibility needs, including (but not limited to) neurodivergent users, individuals with dyslexia, visual or auditory processing differences, or other learning disabilities.
  • 4.4 You may not create derivative products of Our intellectual property.
  • 4.5 Penalties for violating Our intellectual property rights include; being removed from any membership or course you're enrolled onto (without refund). We will also demand that our intellectual property be removed from your website or social media (or any other places you've uploaded, stored or shared it). As a last resort we may decide to resort to legal action. 

5. Third Party Intellectual Property

  • 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
  • 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property & Licensed content

6.1 Fair use: None of the material from the Website or courses may be re-used without written permission from the site owner. Permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise.
6.2 Graduate materials: you are granted a non-exclusive single license to use the graduate materials (Practitioner toolkits) with your private paying clients only. 
6.3 Any content in the library is also under a  non-exclusive single license to be used only with your paying private clients
6.4 Publicly Shareable content in the Library or Graduate Materials is limited to: Ready-made social media posts and Links to the Skin Nutrition Institute Pinterest boards. You must not take content from the course materials practitioner toolkits and recreate as your own content on social media or as paid content.
6.5 Teacher packs are licensed under a non-exclusive single license for you to use in live trainings only. This can be live online using webinar or video software such as Zoom or it can be live in-person (workshops). Teacher packs must not be uploaded as any form of ecourse or on-demand video training.

7. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Skin Nutrition Institute  or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.skinnutritioninstitute.com without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at hello@skinnutritioninstitute.com 

9. Use of Communications Facilities

  • 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
  • 9.1.1 You must not use obscene or vulgar language;
  • 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • 9.1.3 You must not submit Content that is intended to promote or incite violence;
  • 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
  • 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  • 9.1.6 You must not impersonate other people, particularly employees and representatives of Skin Nutrition Institute  or Our affiliates; and
  • 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".
  • 9.2 You acknowledge that Skin Nutrition Institute  reserves the right to monitor any and all communications made to Us or using Our System.
  • 9.3 You acknowledge that Skin Nutrition Institute  may retain copies of any and all communications made to Us or using Our System.
  • 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

10. Accounts

  • 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:
  • 10.1.1 all information you submit is accurate and truthful;
  • 10.1.2 you have permission to submit Payment Information where permission may be required; and
  • 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.
  • 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
  • 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
  • 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation of Accounts

  • 11.1 Either Skin Nutrition Institute  or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
  • 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

12. Services, Pricing and Availability

  • 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Skin Nutrition Institute  correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
  • 12.2 Where appropriate, you may be required to select the required Plan of Services.
  • 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
  • 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
  • 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

13. Orders and Provision of Services

  • 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Skin Nutrition Institute  and you.
  • 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
  • 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
  • 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
  • 13.2.3 Relevant times and dates for the provision of the Services;
  • 13.2.4 User credentials and relevant information for accessing those services.
  • 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
  • 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
  • 13.5 Skin Nutrition Institute  shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
  • 13.6 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
  • Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
  • 13.7 Skin Nutrition Institute provides technical support via our online support forum and/or phone. Skin Nutrition Institute makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

14-23. Cancellation and Refund Policies

14. Cancellation rights We want you to be completely satisfied with the Products or Services you order from Skin Nutrition Institute . If you need to speak to us about your Order, then please contact customer care by email at hello@skinnutritioninstitute.com. You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about cancelling the Service, the cancellation policy in the Specific Terms will apply.
  • 14.1 If you are a consumer based within the United Kingdom or the European Union, you normally have a statutory right to cancel your contract within 14 calendar days (the “cooling-off period”). This period begins on the date your order is confirmed and the contract between you and Skin Nutrition Institute is formed.
  • 14.2 Your right to cancel during the cooling-off period is subject to the provisions set out below relating to digital content and immediate access.

15. Digital Content and Immediate Access

  • 15.1 Our Services include digital content, such as online courses, educational materials, video lessons, downloadable resources, community forums, and access to our student platform.
  • 15.2 By enrolling in a course, you expressly request immediate access to the digital content and Services.
  • 15.3 Once access to the digital content has been granted, you acknowledge and agree that you lose your statutory right to cancel during the 14-day cooling-off period, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • 15.4 This does not affect any rights you may have in relation to digital content that is faulty or not as described.

16. Refunds

  • 16.1 Due to the nature of digital educational content and immediate access to proprietary materials, no refunds are available once course access has been granted, except where required by law.
  • 16.2 Refunds will not be provided for: Change of mind after accessing the course: (a) Change of mind after accessing the course (b) Failure to complete the course (c) Lack of time or personal circumstances (d) Dissatisfaction where the Services are delivered as described.
  • 16.3 Where no access to the digital content has been granted, and a cancellation request is received within the 14-day cooling-off period, a full refund may be issued.

17. Faulty or Misdescribed Content

  • 17.1 If digital content is faulty or not as described, you may be entitled to a repair, replacement, or refund in accordance with applicable consumer protection laws.
  • 17.2 Any issues must be reported promptly, with sufficient detail to allow us to investigate and, where appropriate, remedy the issue.

18. Exceptional Circumstances

  • 18.1 While we do not offer refunds once access has been granted, we may, at our sole discretion, consider requests in exceptional circumstances.
  • 18.2 Any such consideration does not constitute a waiver of this policy and does not create a precedent for future cases.

19. How to Cancel or Contact Us

19.1 To exercise your right to cancel (where applicable), or to raise a concern regarding this policy, you must contact us in writing at: hello@skinnutritioninstitute.com
19.2 Please include your full name, email address used for enrolment, and details of the course purchased to allow us to process your request efficiently.

20. Payment Plans

  • 20.1 Where a payment plan or instalment option is offered, this constitutes a legally binding agreement to pay the full course fee in instalments.
  • 20.2 Payment plans are not subscriptions and do not permit cancellation by simply ceasing payment.
  • 20.3 By selecting a payment plan, you agree to pay all instalments in full, regardless of course completion, usage, or personal circumstances.

21. Cancellation and Refunds for Payment Plans

  • 21.1 Where no access to the digital content has been granted, and a valid cancellation request is received within the statutory 14-day cooling-off period, any payments made will be refunded and no further instalments will be due.
  • 21.2 Where access to the digital content has been granted, the cooling-off period is waived in accordance with Section 15, and no refunds will be provided, including for instalments already paid.
  • 21.3 In such cases, all remaining instalments remain payable and will continue to be charged in accordance with the agreed payment schedule.

22. Missed or Failed Payments

  • 22.1 If an instalment payment fails or is missed, we reserve the right to: suspend access to the course and student platform until payment is brought up to date; and/or pursue recovery of outstanding amounts through our payment processor or appropriate debt recovery methods.
  • 22.2 Access may be reinstated once all overdue payments have been successfully collected.
  • 22.3 Exceptional Circumstances (Payment Plans):  ny consideration of refunds or payment plan adjustments in exceptional circumstances is at our sole discretion. Such consideration does not constitute a waiver of this policy and does not create a precedent for future cases.

23. Chargebacks & Account Termination

  • 23.1 Chargebacks: If a customer initiates a chargeback or payment dispute with their card provider or bank, all access to the Skin Nutrition Institute platform, courses, digital resources and related services will be immediately suspended pending the outcome of the dispute. By purchasing any digital product or course from us, the customer acknowledges that a chargeback constitutes a unilateral revocation of payment and therefore a material breach of the purchase agreement.
  • 23.2 Permanent Account Termination: Where a chargeback is filed, the  Skin Nutrition Institute reserves the right to permanently terminate the customer’s account, access, membership, enrolments, progress, certificates, and any associated services — regardless of the dispute outcome. If the dispute is found in favour of the customer, access remains terminated unless full payment for the product or service is subsequently made. If the dispute is found in favour of the Skin Nutrition Institute , access may remain terminated at our sole discretion. We are under no obligation to reinstate any account or provide further services to any customer who has initiated a chargeback.
  • 23.3 Access Cannot Be Reinstated During a Chargeback: Access cannot be reinstated while a chargeback is active. We are unable to issue refunds, process cancellations, or make alterations to the account until the dispute has been formally resolved by the payment processor or card issuer.
  • 23.4 Fraudulent or Abusive Chargebacks: Submitting a chargeback for a product or service that has been fully delivered, accessed, or used is considered fraudulent and may result in: permanent banning from all future purchases termination of all existing accounts recovery action for amounts owed reporting to the relevant payment platforms for misuse of the chargeback process Skin Nutrition Institute takes payment fraud seriously and will defend all disputes with full supporting evidence, including access logs, timestamps, progress records, correspondence, and usage data.
  • 23.5 Recovery of Losses: Where a customer initiates a chargeback or payment dispute in respect of a product or service that has been fully delivered and/or accessed, the Skin Nutrition Institute reserves the right to seek recovery of any losses incurred as a result of that chargeback. Such losses may include, without limitation: the full value of the product or service provided, calculated at the standard (non-discounted) retail price; any chargeback fees or administrative fees imposed by payment processors or banks; reasonable administrative costs incurred in responding to the chargeback; and reasonable legal costs incurred in enforcing the contract or recovering sums owed, where permitted by law. This right applies regardless of the outcome of the chargeback process, as chargeback decisions do not determine contractual liability under UK law. 
  • 23.6 Legal Remedies Skin Nutrition Institute  reserves the right to pursue recovery of outstanding sums through appropriate legal means, including court proceedings, where a chargeback has resulted in non-payment for services that have been delivered or used. Nothing in this clause limits Skin Nutrition Institute ’s right to pursue any other remedies available under UK law for breach of contract.
  • 23.7 Payment plans: Initiating a chargeback or payment dispute does not cancel your contractual obligations under a payment plan.

24. Privacy Policy

Use of the Website is also governed by Our Privacy Policy (www.skinnutritioninstitute.com/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

25. How We Use Your Personal Information (Data Protection)

  • 25.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
  • 25.2 We may use your personal information to:
  • 25.2.1 Provide Our Services to you;
  • 25.2.2 Process your payment for the Services; and
  • 25.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
  • 25.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
  • 25.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

26. Disclaimers

  • 26.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
  • 26.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
  • 26.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
  • 26.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

27. Changes to the Facilities and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

28. Availability of the Website

  • 28.1 The Website is provided “as is” and on an “as available” basis. Skin Nutrition Institute uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
  • 28.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

29. Limitation of Liability

  • 29.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
  • 29.2 Nothing in these Terms and Conditions excludes or restricts .
  • 29.3 Nothing in these Terms and Conditions excludes or restricts Skin Nutrition Institute 's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
  • 29.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

30. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

31. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

32. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Skin Nutrition Institute .

33. Communications

  • 33.1 All notices / communications shall be given to Us either by email to hello@skinnutritioninstitute.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
  • 33.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

34. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Skin Nutrition Institute  shall be governed by and construed in accordance with the Law of England and Wales and Skin Nutrition Institute  and you agree to submit to the exclusive jurisdiction of England, UK.
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