Student FAQs
Get instant answers to your questions
Help! I'm stuck on a module and can't progress forward to the next module
When this happens it's because your module test needs grading or feedback. The test feedbacks and grading happen only within office hours Mon-Friday. If you submit a test after 5pm (UK time) on a Friday it won't even be seen until Monday.
How do I get help or support?
You can use the forum or the internal messaging system. Go to 'HELP' in the main menu and the options are all there.
How do I access the library
In the 'intro' or 'welcome' sections of each course is the initial information you need to access the library for free (you need a code) once you've done that you can access the library anytime in the main menu - it's in 'RESOURCES".
Is there a place to meet other SNI students?
YES! This student portal has a wonderful and active FORUM and a SOCIAL NETWORKING COMMUNITY
My card is going to expire how do I update my payment details?
In the main menu you'll see a menu link 'ME' - there is a dropdown menu with 'my account'.
How can I cancel my subscription?
In the main menu you'll see a menu link 'ME' - there is a dropdown menu with 'my account' you'll see your subscriptions and can cancel or upgrade or downgrade with a click of a button.
IMPORTANT: payment plans are NOT subscriptions and you cannot cancel those as that's an agreement to pay for the fee of a course with monthly or weekly instalments.
IMPORTANT: payment plans are NOT subscriptions and you cannot cancel those as that's an agreement to pay for the fee of a course with monthly or weekly instalments.
Help - I can't find my courses that I bought 🧐
You can find your courses in multiple places:
- In the 'START' page they appear if you scroll down that page
- Go to your 'PROFILE' and you'll also see them there.
- Go to 'ME' and in the dropdown menu you'll see the link for 'MY COURSES'
- Go to 'RESOURCES' and in the dropdown menu you'll see the link for 'MY COURSES'
What student support is available?
We pride ourselves on providing excellent student support and we have 4 distinct ways to do this:
1. Forum: once you're enrolled you'll have access to our forum where you can post questions and join in discussions with Star and other students
2. Messaging: Inside the student area there is also a button where you can send us a message using the school's internal messaging system
3. Feedback: on certain tasks or quizzes you'll be given personal feedback by Star Khechara to help guide you if you're struggling with any of your studies.
4. Social networking: Our school has its own in-built social networking function so you can make friends with other students and get / offer peer support. Like being at college where you all help each other.
1. Forum: once you're enrolled you'll have access to our forum where you can post questions and join in discussions with Star and other students
2. Messaging: Inside the student area there is also a button where you can send us a message using the school's internal messaging system
3. Feedback: on certain tasks or quizzes you'll be given personal feedback by Star Khechara to help guide you if you're struggling with any of your studies.
4. Social networking: Our school has its own in-built social networking function so you can make friends with other students and get / offer peer support. Like being at college where you all help each other.
How much time will I need to study each week?
Most students dedicate 2–4 hours per week, but you can study at your own pace. Lessons are self-paced, with lifetime access to materials, ideal for busy practitioners balancing clients and study.
What career outcomes can I expect?
Graduates go on to become:
- Skin-Nutrition Practitioners — offering consultations focused on skin-health nutrition.
- Integrative Nutrition Consultants — supporting clients through functional nutrition for skin, hormones and ageing.
- Wellness and Skin-Ageing Specialists — combining nutrition and aesthetics for advanced anti-ageing programmes.
- Holistic Skin Therapists — integrating topical treatments with internal nutritional strategies.
- Clinical or Functional Nutrition Practitioners — specialising in skin-related nutritional interventions.
- Aesthetic Nutrition Coaches — offering hybrid online and in-person client support.
Educators and Course Instructors — teaching skin-nutrition principles to students or within clinics.
- Content Creators and Writers — producing expert materials, blogs, and educational content for the beauty and wellness industry.
- Product Developers or Brand Consultants — advising skincare or supplement brands on functional ingredients and nutrition claims.
- Corporate Wellness Advisors — designing workplace wellness or “skin vitality” programmes.
- Retreat and Programme Creators — curating holistic skin-health retreats, workshops, or online courses.
- Collaborative Practitioners — partnering with dermatologists, aestheticians, or wellness centres to provide integrated client care.
Where can I access extra materials or research to support my studies?
We have a new resource: The Skin-Health Library - every student on a paid (not free) course has free access to the library via the library card you will see in your intro or welcome section to a course.
Once you've used your library card (with special code) to access the library once - you'll then be able to access it from 'MY COURSES' or from the LIBRARY link in the main menu under RESOURCES
Once you've used your library card (with special code) to access the library once - you'll then be able to access it from 'MY COURSES' or from the LIBRARY link in the main menu under RESOURCES
Help! My question isn't answered!
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